Shipping Policy

Last updated: October 2026

At Nexus Collectables, we aim to make delivery straightforward. This policy explains order processing, shipping charges and what to do if you experience a delivery issue.

Order Processing

Orders are normally processed within 1–3 business days, Monday to Friday, excluding UK public holidays.

Orders received on weekends or public holidays enter processing on the next business day. Processing time is separate from the delivery estimates below.

If an item has a different dispatch schedule, such as a pre-order, this will be stated on its product page.

Shipping Options and Costs

The following options apply to eligible UK delivery addresses:

Shipping Method	Estimated Delivery After Dispatch	Cost
Economy Shipping	5–8 business days	FREE
Standard Shipping	3–4 business days	£15.00

Including processing, estimated total delivery time is 6–11 business days for Economy Shipping or 4–7 business days for Standard Shipping.

Available delivery options and the final shipping charge are displayed at checkout before payment.

Delivery Locations

Delivery availability depends on your postcode and the products ordered. If a destination is unavailable at checkout, please contact us before placing an order.

Tracking Your Order

After dispatch, we will send a shipping confirmation email with tracking details where available.

Tracking may take time to update after the courier receives your parcel. If your tracking does not update or you need assistance, contact contact@nexuscollectables.co.uk with your order number.

Delivery Address

Please check your delivery address carefully before completing your purchase.

If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but changes may not be possible once the parcel has entered the delivery network.

If a parcel is returned because of an incorrect address or an unsuccessful delivery, we will contact you to discuss the next steps and any applicable redelivery charge before arranging another shipment.

Separate Shipments

Items from the same order may arrive in separate parcels. If we split your order, you will not be charged additional shipping fees for those separate shipments.

Delayed or Lost Orders

Delivery timeframes are estimates unless we expressly agree to a specific delivery date. Courier disruption, public holidays or severe weather may affect delivery.

If your order has not arrived within the estimated timeframe, please contact us. We will investigate with the courier and arrange an appropriate solution, including a replacement or refund where applicable.

A tracking status showing “delivered” does not prevent you from reporting a missing parcel. Please let us know if you have not received your order.

Damaged, Incorrect or Incomplete Orders

Please contact us promptly if an item arrives damaged, is incorrect or is missing from your order.

To help us resolve the issue, provide:

Your order number.
A description of the problem.
Photographs of the item and packaging, where available.

Please retain the packaging while we investigate. Reporting an issue promptly helps us assist you, but does not limit your statutory rights.

Responsibility for Delivery

We remain responsible for your order until it is delivered into your physical possession, or that of a person you nominate to receive it, subject to applicable law.