Payment Policy

Last updated: October 2026

This Payment Policy explains how payments are handled when you shop at Nexus Collectables, available at nexuscollectables.co.uk.

Accepted Payment Methods

We accept the payment methods displayed at checkout. Available options may vary depending on your location, device and payment provider.

Please select an available payment method and follow the instructions to complete your purchase.

Prices and Currency

Unless otherwise stated, prices are shown in British Pounds Sterling (GBP).

Prices include applicable taxes where required. Any delivery charges or other applicable costs are displayed before you submit your order.

Payment Authorisation

By submitting an order, you confirm that you are authorised to use the selected payment method.

Your payment provider may require additional authentication before approving the transaction. An order cannot proceed to dispatch until payment has been successfully confirmed.

Order Confirmation

After placing an order, you will receive an acknowledgement at the email address provided during checkout.

If you do not receive this email, check your spam folder or contact us before placing another order.

An order acknowledgement confirms receipt of your order; it does not guarantee that every item can be supplied. If we cannot fulfil a paid order, we will contact you and refund the amount due.

Payment Security

Payments are handled through the payment providers available at checkout. Their own privacy and security terms apply to the payment information they process.

Please do not send full card numbers, card security codes, passwords or one-time authentication codes to us by email or telephone.

Declined or Unsuccessful Payments

A payment may be declined because of incorrect details, insufficient funds, an expired card or a security check by your payment provider.

If your payment fails:

Check your billing details.
Contact your bank or payment provider if necessary.
Try another payment method available at checkout.

If you are unsure whether payment succeeded, contact us before trying again to avoid duplicate orders.

Pending or Duplicate Transactions

An unsuccessful payment attempt may leave a temporary pending authorisation on your account. Your bank or payment provider controls when this authorisation is released.

If you believe you have been charged more than once for the same order, contact us with your order number and relevant transaction references. Do not include complete payment card details.

Payment Verification

We may need to verify an order if payment details appear inconsistent or a transaction is flagged for review.

Where necessary, we may contact you to clarify order information. If payment cannot be verified, we may cancel the order and refund any payment collected.

Refunds

Refund eligibility is explained in our Returns & Refunds Policy.

Refunds are normally issued to the original payment method unless another method is expressly agreed. We do not charge a refund processing fee.

Your bank or payment provider may require additional time to display a refund after we issue it.

Payment Questions

If you notice an unfamiliar transaction or have a payment concern, contact us so we can investigate. You may also contact your bank or payment provider directly. Nothing in this policy limits your applicable payment dispute or consumer rights.