Privacy Policy

Last updated: October 2026

Nexus Collectables respects your privacy. This Privacy Policy explains how we collect, use and share personal information when you visit nexuscollectables.co.uk, purchase our toys and collectables, or contact us.

1. Who We Are

Nexus Collectables is responsible for the personal information collected through our online store.

Address: Tony Cook Garden & Aquatic Centre, Skirlaugh, Hull HU11 5AH, United Kingdom
Email: contact@nexuscollectables.co.uk
Phone: +44 1964 562413
Website: nexuscollectables.co.uk

2. Information We Collect

Depending on how you interact with us, we collect:

Contact information: your name, email address and telephone number.
Order information: billing and delivery addresses, products purchased, order values, delivery instructions and return details.
Payment information: payment status, transaction references and information provided through our payment providers.
Customer communications: messages, enquiries and information you provide when requesting assistance.
Technical information: IP address, browser type, device information and website security logs.
Usage and preference information: browsing activity and cookie preferences, where the relevant technologies are enabled and permitted.

Some information comes directly from you. Other information is received from payment providers, delivery companies and providers supporting our website.

3. How and Why We Use Your Information

We use personal information for the following purposes:

Processing purchases and deliveries
To accept payments, fulfil orders, send order updates and handle returns. We rely on performance of our contract with you, or steps you request before entering into a contract.

Providing customer support
To answer enquiries and resolve order issues. Depending on the enquiry, we rely on our contract with you or our legitimate interest in assisting customers.

Protecting our business and customers
To investigate suspicious transactions, prevent misuse and maintain website security. We rely on our legitimate interests in operating a secure store, balanced against your rights.

Meeting legal obligations
To maintain required financial records and respond to lawful requests from relevant authorities.

Sending marketing communications
Where we send promotional emails, we obtain consent unless another lawful permission applies. You can unsubscribe using the link in an email or by contacting us.

Understanding website use
Where analytics technologies require consent, we use them only after obtaining that consent.

4. Payment Processing

Payment providers process the payment details needed to complete your purchase under their own privacy and security arrangements.

We use transaction information to confirm payments, manage refunds and resolve payment enquiries. Please review the privacy information supplied by the payment provider you choose at checkout.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as remembering your basket, maintaining sessions and protecting checkout.

Where required, we ask for your consent before placing optional analytics or advertising cookies. You can refuse these cookies or withdraw your consent through the website’s cookie controls, where available.

You can also manage cookies through your browser settings. Blocking essential cookies may affect shopping and checkout functions.

6. Who Receives Your Information

Where necessary for the purposes described above, we share relevant information with:

Ecommerce platform and website hosting providers.
Payment processing providers.
Delivery companies and fulfilment partners.
IT, security and customer support providers.
Analytics or marketing providers, where enabled and legally permitted.
Accountants, legal advisers and other professional advisers.
Public authorities where disclosure is legally required.

If our business is transferred or reorganised, relevant information may be shared as part of that process, subject to appropriate safeguards.

7. International Transfers

Some service providers may process personal information outside the United Kingdom.

Where a transfer requires safeguards under UK data protection law, we use an applicable adequacy arrangement or appropriate contractual safeguards. Contact us for information about safeguards relevant to your data.

8. How Long We Keep Information

We retain personal information for the period needed for its purpose:

Order and financial records: for the applicable tax and accounting recordkeeping period, and where needed to address related claims.
Customer enquiries: until the enquiry is resolved, with further retention where necessary for related complaints or disputes.
Marketing preferences: until you withdraw consent or unsubscribe. We may retain a minimal suppression record to respect your choice.
Technical and security records: for the period reasonably needed to investigate incidents and protect our systems.

Retention depends on legal requirements, outstanding disputes and the continuing need for the information. We delete or anonymise information when it is no longer required.

9. Your Data Protection Rights

Subject to the conditions and exceptions in applicable law, you may have the right to:

Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of your information.
Restrict how we use your information.
Receive certain information in a portable format.
Object to processing based on legitimate interests.
Object to direct marketing at any time.
Withdraw consent where we rely on it, without affecting earlier lawful processing.

To make a request, email contact@nexuscollectables.co.uk. We may ask for information reasonably necessary to verify your identity.

We normally respond within one month. Where the law allows an extension, we will explain the reason and expected response time.

10. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss and misuse.

No website or method of transmission is completely secure. Please avoid sending full payment card details or unnecessary sensitive information by email.

11. Children’s Information

Our toys may be intended for children, but purchasing and account functions are intended for adults.

If you believe a child has provided personal information without appropriate authorisation, please contact us so we can investigate and take appropriate action.

12. Information Needed for an Order

We need certain contact, payment and delivery information to process purchases. If you do not provide the necessary information, we may be unable to accept payment, deliver your order or provide related support.

Optional marketing consent is not required to make a purchase.

13. External Websites

Our website may link to external websites. Their operators are responsible for their own use of personal information. Please read their privacy notices before providing information.

14. Complaints

If you have a concern about our handling of your information, please contact contact@nexuscollectables.co.uk.

You also have the right to complain to the UK Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

15. Changes to This Policy

We may update this policy when our services, data practices or legal requirements change. We will publish the revised policy on this page and update the date above. Where required, we will provide further notice.